Refund Policy

30-day money-back guarantee

TradeSmith is operated by Andrew Anthony Nevinson, trading as TradeSmith. We want you to be confident that TradeSmith saves you time before you commit.

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no need to explain yourself. This applies to your first subscription payment and to any renewal payment made within the previous 30 days.

Free trial

Every account starts with a 14-day free trial that does not require card details, so you can try the full app before paying anything.

How to request a refund

Payments and refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund you can:

1. Visit paddle.net and enter the email address you used at checkout to find your order, or
2. Email us at support@tradesmith.live and we will arrange it with Paddle for you.

Refunds are returned to your original payment method. Your bank or card issuer may take a few working days to show the funds.

Cancelling your subscription

You can cancel at any time. Cancelling stops future payments; you keep access until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — if you would also like a refund of a recent payment, request one as described above.

Additional terms

Refunds are also covered by Paddle's Refund Policy and Buyer Terms. Nothing in this policy affects your statutory consumer rights.